FAQ

Add your items to the cart and check out. We email an order confirmation as soon as your payment goes through. Bike Shop Racing handles your order from there, including support, returns, and refunds, even when an item ships from a supplier.

Yes. We sell new products sourced through U.S. powersports distributors. We are an independent shop, not an official store of the brands we carry. Brand names appear only so you can identify products.

Check before you order. Match the part to your bike’s year, make, model, and trim, and compare the part number on the product page.

Not sure? Send us the product link and your bike’s details, and we will check what information we have before you buy.

Fitment can change with trim, market, and modifications. Parts that have been installed cannot be returned.

On the product page, listed as “SKU / part no.” Compare it with the number in your owner’s or service manual.

Use the brand’s size chart. Sizes differ from brand to brand.

• Helmets: measure around your head and match the chart. It should feel snug, not painful.
• Youth helmets: some adjust with padding kits sold separately. The product description says if so.

Between sizes? Ask us first, visit the shop, or use our size exchange (see Returns and exchanges).

Not always. Some exhausts, engine-management products, and emissions-related parts are made for racing or off-road use only.

Check your local laws, and look for street-legal wording on the product page or in the manufacturer’s documents. If it is not there, do not assume.

Mostly from the manufacturers. We may edit them to make them clearer. If a spec or performance claim is important to your purchase, confirm it with the manufacturer.

Checkout runs on Shopify’s secure payment system. We never store your full card number. Accepted cards and wallets appear at checkout.

It ships in 1 to 2 business days and arrives 3 to 5 business days later within the continental U.S. We do not process or ship on weekends or holidays. Your location and product availability can change the timing.

Free over $150. Under $150, a flat $12.99. Free shipping applies to standard ground shipping within the continental U.S. It does not include oversize or hazardous items, which are charged at actual cost. The exact price shows at checkout before you pay.

We email you a tracking number as soon as it ships. Allow up to 24 hours for tracking to update.

You pay the return and the resend. We cannot change an address after an order ships. If a package comes back because of an address error, a refusal, or failed delivery attempts, you will be charged the return shipping and the cost to send it again.

Your items can ship from different places. Some ship from our shop. Others ship straight from our U.S. supplier and distributor warehouses. Each package has its own tracking number, and shipping is charged by location, so an order can carry more than one shipping charge. We are responsible for your whole order either way.

They are charged at actual cost. Tires, wheels, batteries, oil and chemicals, winches, plows, and other heavy, oversize, or hazardous items are charged the actual shipping cost, even on orders over $150. Some have destination limits. The charge shows at checkout before you pay.

We ship within the United States only. We cannot ship outside the U.S.

Contact us right away. You can cancel an order any time before it ships, and you will get a full refund. Once it leaves the warehouse, it becomes a return. Special-order items cannot be canceled once they are ordered.

We will contact you with options: wait for it to come back in stock, pick a replacement, or take a full refund. Stock levels update once a day, so an item can occasionally sell out between updates.

If an error is obvious, we may cancel the order before it ships. You would get a full refund, and we would tell you.

Contact us within 14 days of delivery to request a return, and ship it back within 7 days of approval. The item must be new and unused, with tags attached, in its original box or bag, with every piece included. Keep your order number handy. We accept returns from customers inside the U.S. only.

Contact us before you ship anything back.

1. Email sales@bikeshopracing.com with your order number and the product name or part number.
2. If we approve it, we issue a Return Authorization (RA) number and email you instructions and the return address. Returns go to the original vendor warehouse.
3. Write the RA number clearly on the package and the shipping label. Packages without one are refused.
4. Ship the item back with tracking and insurance.

Items sent without approval will not be accepted.

Size exchanges: we waive the restocking fee. Return helmets, jerseys, pants, jackets, gloves, or boots within 10 days of delivery and place a new order for the size you need. You pay return shipping, and the replacement ships at our standard rates.

• Request it within 10 days of delivery, with your order number and the size you want.
• The item must be new, unworn and unwashed, with tags, in its original packaging.
• We waive the fee once per order.

Not directly. Return the item for a refund and place a new order for the replacement.

• Special-order items and custom products
• Electronics and electrical items unless defective, such as communicators, gauges, and engine-management units
• Coilovers, engine internals, turbochargers, superchargers, and turbo kits
• Hazardous materials, flammable liquids, and gases
• Sale items and gift cards
• Anything that has been installed or used

Within 10 business days after we approve it, minus any fees listed above. We approve it once your return reaches the vendor warehouse and is inspected. Your bank or card company may need extra time to post it. If more than 15 business days have passed since approval, email us.

Tell us within 24 hours of delivery.

Email sales@bikeshopracing.com or call 786-953-7812.

Include your order number, photos of the product, the shipping label and the packaging, and a short description of the problem. Keep the original packaging until we have reviewed your claim.

If the item is damaged or factory-defective, there are no fees and we send you a prepaid return label. A defect claim may need the manufacturer’s approval. Then we replace the item or refund you.

Check every tracking email first. Tracking can take up to 24 hours to update after a label is created, and one order can ship in several packages. If a package is still late or stuck, contact us and we will work with the carrier.

It may have shipped separately. Check your tracking emails. If you cannot find it, email us your order number and we will look into it.

Not our own. The manufacturer’s warranty covers the product. If something is defective, we handle the claim with the manufacturer for you. They may need to inspect it and approve the claim before we can replace or refund it.

Email: sales@bikeshopracing.com
Phone: 786-953-7812
Hours: Mon–Fri 9:00 a.m. – 5:00 p.m.

1524 US Highway 98 Unit #4, Lorida, FL 33857. Stop by for expert fit advice.

Your order number, the product link or part number, and your bike’s year, make, and model. That helps us answer faster.